Your pet store

FREE SHIPPING on orders over $49* 
Ph: 09 378 7540

Terms & Conditions

COVID-19 NOTICE

Our store will be open to customers from 9am on Thursday, 14 May 2020.

When entering the store, please keep at least 2m away from everyone outside of your bubble. When the store gets to the maximum number of people, a sign will be up by the steps, please line up and only come in when a customer leaves.


DELAYS IN DELIVERY TIMES

Due to the significant increase in parcel volumes with the courier companies, we are experiencing delays with delivery. We are doing all we can to get your orders delivered to you as fast as possible. Please order in advance or shop in store if urgent.

We have very high demand online at the moment and some products may become out of stock temporarily. Please contact us with your requests, and we can advise you on when they will likely come back in stock.

JOIN THE PET.KIWI LOYALTY PROGRAMME

Register with us and you will receive a $15 voucher with every $300 spent in store or online. 

RECOMMEND A FRIEND AND RECEIVE A $10 GIFT VOUCHER

Get a $10 gift voucher loaded up onto your account every time you recommend a friend to purchase from us. Your friend must write your name in the comments section at check out when they purchase online, or mention your name to the sales staff in store. 

FOOD- BUY 10 GET 1 FREE

Once you have purchased 10 bags or trays of the same size, you will receive 1 bag or tray of the same size for free. Food must be of the same brand.
*Buy 10 get 1 free deal excludes Blackhawk, Primal and Addiction pet foods.


GENERAL CONDITIONS

Your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the product (or any part or content thereof) without notice at any time.

PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the product that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the product or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). You will be contacted and receive a full refund if your order is cancelled.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at admin@pet.kiwi

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