JOIN THE PET.KIWI LOYALTY PROGRAMME

By registering for the Pet.Kiwi Loyalty Programme, you will receive a $15 voucher for every $300 spent in store or online (excluding excluded items as outlined below).

Customers who sign up in store must link their loyalty account online using the same email address used at sign-up. That email address will act as both your username and password on first login.

Loyalty rewards, vouchers, promotional products and free items are only available to registered loyalty members and cannot be applied retrospectively.

BUY 10 GET 1 FREE

(Selected Dog & Cat Foods, Litter & Supplements)

Once you have purchased 10 bags or trays of the same sized dog or cat food, you will receive 1 bag or tray of the same size free.

Conditions:

•     Food must be the same brand and size

•     Rewards are tracked only through your registered loyalty account

•     Purchases must be linked to an active loyalty account at the time of purchase

•     World’s Best Cat Litter is included in this promotion

Brand-Specific Variations

•     Pro Plan Veterinary range: buy 8, get 1 free

•     Pro Plan FortiFlora, Calming Care and HydraCare: buy 8 boxes, get 1 free

•     Excludes Blackhawk, Nutrience and Primal Pet Foods

Timeframes

•     The Buy 10 Get 1 Free promotion runs over 18 or 24 months from the date of first purchase, depending on brand

•     Please contact us for brand-specific details

IMPORTANT LOYALTY PROGRAMME CONDITIONS

To ensure fairness for all customers, the following conditions apply:

Loyalty Account Requirement

•     Customers must be signed up to the Pet.Kiwi Loyalty Programme to earn stamps, rewards or free products

•     Guest checkouts are not eligible for loyalty rewards, even if multiple qualifying items are purchased in one transaction

•     Loyalty rewards cannot be added after checkout if a customer chooses not to log in or register at the time of purchase

Bulk Purchases

•     Purchasing multiple qualifying items in a single transaction does not override loyalty requirements

•     A free item is only issued after the required number of purchases has been recorded against a registered loyalty account

Discounted and Short-Dated Stock

•     Clearance items, short-dated stock, promotional discounts, expiry-related discounts and manager’s specials do not count toward loyalty programme purchases

•     Free items cannot be redeemed using discounted or short-dated stock

•     Loyalty rewards apply only to full-priced items unless otherwise stated

Staff Discretion

•     Pet.Kiwi reserves the right to refuse loyalty rewards where programme conditions have not been met

•     All loyalty decisions made by staff in line with these Terms and Conditions are final

RECOMMEND A FRIEND AND RECEIVE A $10 GIFT VOUCHER

Receive a $10 gift voucher loaded to your loyalty account each time you recommend a friend who makes a purchase.

Conditions:

•     Your friend must write your name in the comments at online checkout or mention your name in store

•     The voucher is issued after the friend’s completed purchase

•     Referral vouchers are non-transferable and linked to your loyalty account

TERMS AND CONDITIONS

General Conditions

Your content (excluding credit card information) may be transferred unencrypted and involve
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer.

Modifications to Service and Pricing

Prices and promotions are subject to change without notice.
We reserve the right to modify or discontinue products, services or promotions at any time without notice.

Products

Some products may be available exclusively online and may be limited in quantity. Returns and exchanges are subject to our Return Policy.
We make every effort to display product images and colours accurately; however, screen displays may vary.

Personal Information

Your submission of personal information is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

We reserve the right to correct errors or inaccuracies and to cancel orders if necessary.
If an order is cancelled, customers will be contacted and issued a full refund.

Contact Information

Questions regarding these Terms and Conditions should be sent to

admin@pet.kiwi