Your pet store

Returns Policy

It is important to us that you are completely satisfied with our products and service. We understand that online shopping can be tricky, especially if you’ve never seen the product or tried it on your pet! That’s why our policy allows returns for up to 30 days from the purchase date. You can choose to either exchange the product or get 100% of your money refunded or as store credit.

We will cover the cost of return shipping if the product was sent in error, or was faulty. Unfortunately, we cannot cover the cost of shipping for change of mind or wrong colour/size, so please choose carefully. Please send your parcel with a tracked courier service, as we are not liable for returns lost in transit.

We cannot refund bags of food or treats that have been opened, unless it falls under the palatability guarantee*

Refunds via Afterpay due to change of mind or ordering the wrong product/size will incur a 5% fee. This is because we cannot claim this back from Afterpay when refunding customers. 

Items purchased on clearance cannot be exchanged or returned, unless the item is faulty.

To return an item, it must be unused and in the same condition you received it in, with the original packaging.

If exchanging after a sale period is over, the exchange will be processed at full price.

Please contact us to discuss any refunds and we will try our best to put it right. Once we receive the parcel, we will send you an email to confirm and the refund will be processed through your original payment method.

*Palatability Guarantees: some manufacturers provide a 100% money back guarantee if your pet doesn’t want to eat the food. Please contact us and we will refund the price of the food once we have received the product. Unfortunately, we cannot cover the cost of return shipping.